At CodeZoneBD, we are committed to providing exceptional support to ensure you get the most out of our products. Please review our support policy below to understand the scope of our services and how we can assist you.
We offer basic technical support for all purchased digital products, including assistance with:
Support is provided for products as they are delivered, under the GNU General Public License. We do not offer support for:
To request support, please contact us via email:
When contacting us, please include your order number, product details, and a clear explanation of the issue (including screenshots or error messages, if applicable). This helps us resolve your query faster.
We aim to respond to all support requests within 24-48 hours during business days (Monday to Friday, 9 AM to 5 PM GMT+6). Response times may vary during holidays or high-volume periods.
Our support does not cover issues caused by:
For advanced setup or customization needs, we can recommend trusted third-party developers upon request, but these services are not provided by CodeZoneBD.
Support includes access to product updates available within 7 days from your purchase date, as outlined in our Terms of Service. We do not provide license keys for automatic updates or premium support from third-party developers.
Last updated: June 20, 2025