Refund Policy

At CodeZoneBD.COM, we strive to ensure customer satisfaction with all digital products purchased through our platform. As digital goods cannot be returned, our refund policy is designed to address specific circumstances. Please review the details below to understand when you may be eligible for a refund from the authors of the items you purchase. Note that local laws in your country may also apply and are not excluded by this policy.

Before Requesting a Refund

If you encounter a technical issue with an item from our “Web Themes and Templates” or “Code” categories, we recommend contacting the author for assistance. Authors are often able to troubleshoot and resolve issues directly. Reach out via email to support@codezonebd.com, including your order number and a detailed description of the issue.

Refund Eligibility

Refunds may be issued by authors in the following circumstances:

Item is “not as described” or doesn’t work as intended: If an item is materially different from its description or preview, or if it does not function as it should, the author must promptly fix the issue by updating the item. If the issue cannot be resolved, you are entitled to a refund.
Security vulnerability: If an item contains a security vulnerability that cannot be easily fixed, you are entitled to a refund. If the issue can be patched, the author should update the item promptly. Unresolved vulnerabilities within a reasonable timeframe qualify for a refund.
Promised support not provided: If an author advertises item support and you have a valid support entitlement but do not receive it per the Support Policy, you are entitled to a refund.
Unused support extension: If you purchase an item support extension and request a refund before your existing support period expires, the author should refund the extension.
Non-downloaded items: If you have not downloaded a purchased item within 3 months from the purchase date, you may be eligible for a refund. You must provide the purchase code to the author for verification. Depending on your location, you may have a longer period to claim a refund for personal-use items not downloaded.

Non-Refundable Situations

Neither CodeZoneBD.COM nor authors are obliged to provide refunds in the following cases:

You no longer want the item after downloading it.
The item did not meet your expectations or you perceive it as low quality.
You changed your mind about the purchase.
You purchased the item by mistake.
You lack sufficient expertise to use the item.
You fail to provide sufficient information to support your refund claim.
You can no longer access the item because it was removed or the author is no longer active on our platform. (We recommend downloading items immediately after purchase to avoid this.)

Resolving Disputes

If you and an author cannot agree on a refund, you may contact us at support@codezonebd.com to raise a dispute. Please provide supporting documentation or evidence (e.g., purchase code, screenshots, or error messages). CodeZoneBD.COM will investigate and make a discretionary decision based on all available information. You agree that our decision is final.

Contact Us

For refund-related inquiries or to initiate a dispute, please email support@codezonebd.com with your order number, purchase code, and a detailed explanation of your request.

Last updated: June 20, 2025